Hosting Service Terms
Hosting Service Terms
These Hosting Service Terms form part of the WeCatchIt Terms & Conditions and apply to all customers purchasing website hosting, cloud hosting, managed hosting or related services from WeCatchIt.
By purchasing or using our Hosting Services, you agree to these Terms.
1. About the Service
WeCatchIt provides managed hosting services for websites developed by us and, where agreed, third-party websites.
Our Hosting Services may include:
- Website Hosting
- SSL Certificates
- Website Monitoring
- Website Security
- Software Updates
- Backups
- Performance Optimisation
- Uptime Monitoring
- Malware Protection
- Technical Support
Available services depend on your selected package.
2. Service Availability
We aim to provide 99.9% service availability.
Availability excludes:
- Scheduled maintenance
- Emergency maintenance
- Internet outages
- Third-party hosting provider failures
- DNS propagation
- Cyber attacks
- Events beyond our reasonable control
Whilst every effort is made to maximise uptime, uninterrupted service cannot be guaranteed.
3. Scheduled Maintenance
To maintain security and performance, WeCatchIt may carry out planned maintenance.
Where reasonably possible:
- maintenance will take place outside normal business hours;
- advance notice will be provided where practical.
Emergency maintenance may be carried out without prior notice.
4. Backups
We perform regular backups where included within your hosting package.
However:
- backups should not be relied upon as your sole data protection strategy;
- customers are encouraged to maintain their own copies of important files and content.
Whilst we take reasonable care, WeCatchIt cannot guarantee recovery of data in every circumstance.
5. Security
We implement reasonable technical measures including:
- Firewall protection
- Malware scanning
- SSL encryption
- Software updates
- Security monitoring
- Server hardening
No hosting environment can be guaranteed to be completely secure.
Customers remain responsible for protecting passwords and account credentials.
6. Customer Responsibilities
The Customer agrees to:
- Keep login credentials secure.
- Use strong passwords.
- Notify WeCatchIt of suspected security incidents.
- Ensure uploaded content complies with applicable laws.
- Maintain appropriate licences for any software they provide.
7. Acceptable Hosting Use
Customers must not use hosting services to:
- distribute malware;
- send spam;
- host illegal material;
- infringe copyright;
- conduct phishing attacks;
- store malicious software;
- launch attacks against other systems;
- distribute unlawful or offensive content.
We reserve the right to suspend services immediately where misuse is identified.
8. Storage & Resources
Hosting packages include storage, bandwidth and server resources appropriate to the selected plan.
Excessive usage that materially impacts platform performance may require:
- an upgraded hosting package;
- additional resource allocation; or
- implementation of reasonable usage limits.
Customers will be contacted before any changes are made.
9. Email Hosting
Where email hosting is provided:
WeCatchIt will take reasonable steps to ensure reliable operation.
However, we cannot guarantee:
- uninterrupted delivery;
- spam filtering accuracy;
- third-party email provider availability.
Customers remain responsible for maintaining backups of important emails.
10. Third-Party Providers
Hosting services may utilise infrastructure or software supplied by trusted third-party providers.
These may include:
- Cloud hosting providers
- Domain registrars
- DNS providers
- SSL providers
- Content Delivery Networks (CDNs)
Interruptions affecting third-party infrastructure may impact hosting services.
11. Domain Names
Where WeCatchIt manages domain names:
- renewal notices will be issued where applicable;
- renewal fees remain payable by the Customer;
- failure to renew may result in permanent loss of the domain.
WeCatchIt is not responsible for expired domains where renewal instructions or payment have not been received.
12. Website Performance
Website performance may vary depending upon:
- visitor traffic;
- third-party integrations;
- customer-installed software;
- internet connection quality;
- browser compatibility;
- external services.
Performance figures are provided as targets rather than guarantees.
13. Suspension of Services
We reserve the right to suspend hosting services where:
- invoices remain unpaid;
- illegal activity is identified;
- malware presents a security risk;
- excessive resource usage threatens platform stability;
- these Terms are breached.
Where appropriate, reasonable notice will be provided before suspension.
14. Data Loss
Whilst WeCatchIt takes reasonable steps to protect customer data, we cannot accept liability for loss arising from:
- hardware failure;
- software corruption;
- cyber attacks;
- customer error;
- third-party provider failures;
- force majeure events.
Customers are encouraged to maintain independent backups of important business information.
15. Termination
Upon termination of hosting services:
- hosting will cease at the end of the agreed billing period;
- websites may be removed from our servers;
- customers should arrange migration before termination;
- outstanding invoices must be settled before migration assistance is provided.
16. Limitation of Liability
To the fullest extent permitted by law, WeCatchIt shall not be liable for:
- website downtime;
- loss of business;
- loss of profits;
- loss of data;
- cyber attacks;
- internet outages;
- DNS failures;
- third-party provider interruptions;
- indirect or consequential losses.
Our total liability shall not exceed the hosting fees paid by the Customer during the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability which cannot lawfully be excluded under Scots law.
17. Governing Law
These Terms shall be governed by the laws of Scotland.
Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the Scottish Courts.
18. Contact Information
WeCatchIt
Sole Trader
83 Edinburgh Road
Harthill
Shotts
ML7 5PT
United Kingdom
Email: wecatchit@outlook.com
Telephone: 07996 532472
Document Control
Document: Hosting Service Terms
Version: 1.0
Effective Date: 09/07/2026
Review Period: Every 12 Months
Jurisdiction: Scotland
