Service Terms

These Service Terms apply specifically to the WeCatchIt Missed Call Text Back Service and form part of the WeCatchIt Terms & Conditions.

By subscribing to or using this Service, you agree to these terms.

1. About the Service

The WeCatchIt Missed Call Text Back Service automatically sends a text message (SMS) to callers whose calls are missed or unanswered.

The Service is designed to help businesses acknowledge missed calls promptly, encourage customer engagement, and improve opportunities to convert missed calls into enquiries or bookings.

2. Service Availability

We aim to provide the Service 24 hours a day, 7 days a week, with a target availability of 99.9%, excluding:

• Scheduled maintenance.
• Emergency maintenance.
• Mobile network outages.
• Internet connectivity issues.
• Third-party service interruptions.
• Events outside our reasonable control.

Service availability is not guaranteed.

3. Customer Responsibilities

The Customer agrees to:

• Provide accurate business information.
• Maintain an active telephone number connected to the Service.
• Notify WeCatchIt promptly of any changes to telephone numbers or contact details.
• Ensure any messages configured through the Service comply with applicable laws.
• Obtain all necessary permissions to send SMS communications where required by law.

The Customer is solely responsible for the content of automated messages sent on their behalf.

4. SMS Messages

SMS messages are transmitted through trusted third-party telecommunications providers.

Whilst WeCatchIt takes reasonable steps to ensure reliable delivery, we cannot guarantee:

• Successful delivery of every message.
• Delivery times.
• Receipt by the intended recipient.
• Mobile network availability.

Message delivery may be affected by:

• Mobile network issues.
• Device settings.
• Signal availability.
• Number portability.
• Carrier restrictions.
• Recipient handset limitations.

5. Message Content

Customers may customise their automatic SMS responses.

Customers must ensure messages:

• Are lawful.
• Are accurate.
• Are not misleading.
• Do not contain offensive content.
• Do not infringe intellectual property rights.
• Do not promote illegal activities.
• Comply with UK marketing and privacy legislation.

We reserve the right to suspend services where message content breaches these Terms.

6. Telephone Numbers

The Customer confirms they have authority to use any telephone number connected to the Service.

WeCatchIt accepts no responsibility for disputes relating to ownership or use of telephone numbers.

7. Smart Automation

The Missed Call Text Back Service uses Smart Automation to detect missed calls and trigger automated responses.

Although our systems are designed to operate reliably, automation may occasionally be affected by:

• Mobile network failures.
• Telephone provider outages.
• Third-party API interruptions.
• Software updates.
• Technical faults beyond our control.

Customers acknowledge that automated systems cannot guarantee perfect performance in every circumstance.

8. Third-Party Providers

This Service may rely upon third-party providers including, but not limited to:

• Twilio
• Mobile Network Operators
• Telephone Providers
• Cloud Infrastructure Providers
• CRM Platforms
• Zapier
• OpenAI (where Smart features are enabled)

Interruptions affecting these providers may impact the Service.

9. Customer Data

The Service may process:

• Telephone numbers.
• Missed call records.
• SMS responses.
• Appointment requests.
• Customer names.
• Contact information.

All personal data is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

10. Fair Usage

Our pricing is based on reasonable business use.

Where usage significantly exceeds normal business expectations, WeCatchIt reserves the right to:

• Discuss usage with the Customer.
• Introduce alternative pricing.
• Apply usage limits where necessary.
• Suspend services in cases of abuse.

Customers will be notified before any material changes are made.

11. Prohibited Uses

The Service must not be used to:

• Send spam.
• Send unsolicited marketing without consent.
• Promote unlawful activities.
• Harass individuals.
• Impersonate another business.
• Distribute fraudulent messages.
• Send malicious or misleading communications.

Any unlawful use may result in immediate suspension without notice.

12. Service Changes

We continually improve our Smart Services.

We reserve the right to:

• Improve functionality.
• Introduce new features.
• Modify existing features.
• Update message routing.
• Enhance security.
• Improve reliability.

Where changes materially affect the Service, reasonable notice will be provided where practicable.

13. Support

Support is available 24 hours a day, 7 days a week.

For urgent issues, we aim to respond within 15–30 minutes.

Resolution times depend upon the nature of the issue and any involvement required from third-party providers.

14. Suspension

We may suspend or terminate the Service immediately where:

• Payment remains outstanding.
• Fraud is suspected.
• The Service is used unlawfully.
• These Terms are breached.
• Continued operation presents a security risk.

Where appropriate, we will attempt to notify the Customer before suspension.

15. Limitation of Liability

To the fullest extent permitted by law, WeCatchIt shall not be liable for:

• Missed business opportunities.
• Loss of sales.
• Missed appointments.
• Failure of customers to respond to SMS messages.
• Mobile network failures.
• Delayed SMS delivery.
• Third-party provider outages.
• Telephone carrier issues.
• Indirect or consequential losses.

Nothing in these Terms excludes liability that cannot lawfully be excluded under Scots law.

16. No Guarantee of Results

While the Missed Call Text Back Service is designed to improve customer engagement and reduce lost opportunities, WeCatchIt does not guarantee:

• Increased sales.
• Increased enquiries.
• Customer responses.
• Appointment bookings.
• Revenue growth.
• Business success.

Results depend on a range of factors beyond our control, including customer behaviour, market conditions, and the quality of your products or services.

17. Governing Law

These Terms are governed by the laws of Scotland.

Any dispute arising in connection with this Service shall be subject to the exclusive jurisdiction of the Scottish Courts.

18. Contact

WeCatchIt
Sole Trader
83 Edinburgh Road
Harthill
Shotts
ML7 5PT
United Kingdom

Email: wecatchit@outlook.com
Telephone: 07996 532472