Privacy Policy
Please read our privacy policy carefully to understand how we handle your data.
Welcome to WeCatchIt.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how WeCatchIt collects, uses, stores and protects your personal data when you visit our website or use any of our Smart Services.
This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable Scottish law.
By using our website or purchasing our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Business Name: WeCatchIt
Business Type: Sole Trader
Trading Address
83 Edinburgh Road
Harthill
Shotts
ML7 5PT
United Kingdom
Email: wecatchit@outlook.com
Telephone: 07996 532472
Throughout this policy, "We", "Us" and "Our" refer to WeCatchIt.
2. Information We Collect
Depending on how you interact with us, we may collect the following information.
Identity Information
- Full name
- Business name
- Job title
- Company information
Contact Information
- Email address
- Telephone number
- Postal address
Website Information
- Website URL
- Domain name
- Hosting information
- Business details
Smart Service Information
Where you use our services we may collect information relating to:
- Missed calls
- SMS conversations
- Chatbot conversations
- Live chat enquiries
- Appointment bookings
- CRM records
- Customer communications
- Call routing information
- Automation workflows
Technical Information
- IP address
- Browser type
- Device type
- Operating System
- Screen resolution
- Pages visited
- Session duration
- Referral source
Payment Information
Payments are processed securely by Stripe.
We do not store your payment card details.
3. How We Collect Information
Information may be collected when you:
- Visit our website
- Submit a contact form
- Request a quotation
- Book a consultation
- Purchase a service
- Speak with us by telephone
- Communicate by email
- Use our Smart Receptionist
- Use our Smart Chatbot
- Respond to Missed Call Text Back messages
- Subscribe to marketing communications
Some information is collected automatically using cookies and analytics software.
4. Why We Collect Your Information
We process personal information to:
- Provide our services
- Build Smart Websites
- Deliver Smart Receptionists
- Operate Smart Chatbots
- Provide Missed Call Text Back
- Process payments
- Register domains
- Host websites
- Respond to enquiries
- Schedule appointments
- Improve customer experience
- Detect fraud
- Protect our systems
- Meet our legal obligations
- Send service updates
5. Legal Basis for Processing
Under UK GDPR we process information under one or more of the following lawful bases:
- Your Consent
- Performance of a Contract
- Legal Obligation
- Legitimate Interests
Where consent is required, you may withdraw it at any time.
6. Cookies
Our website uses cookies to:
- Remember preferences
- Improve website performance
- Analyse visitor behaviour
- Measure advertising performance
- Improve user experience
- Protect website security
Where legally required, we will request your consent before placing non-essential cookies.
Please see our Cookie Policy for further information.
7. Analytics
We use analytics services to understand how visitors use our website.
These may include:
- Google Analytics
- Microsoft Clarity
Information collected may include:
- Pages viewed
- Device information
- Browser type
- Approximate location
- Time spent on pages
- Navigation paths
Analytics information is generally anonymised wherever possible.
8. Marketing
Where you have given permission, we may send information regarding:
- Product updates
- New services
- Promotions
- Business news
- Smart Automation updates
You may unsubscribe at any time using the unsubscribe link included within our communications or by contacting us directly.
9. Third-Party Providers
To deliver our services we may share information with trusted third-party providers including:
- Stripe
- GoCardless
- Twilio
- OpenAI
- Zapier
- Microsoft
- Calendly
- Meta (Facebook)
We only share information where necessary to provide our services or where required by law.
Each provider operates under its own privacy policy.
10. International Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK GDPR.
11. Data Security
We use appropriate technical and organisational measures designed to protect your information.
These measures include:
- Secure hosting
- Encrypted connections (SSL)
- Access controls
- Password protection
- Software updates
- Firewall protection
- Secure payment processing
Whilst we work hard to protect your information, no internet-based service can ever be guaranteed to be completely secure.
12. Data Retention
We only retain personal information for as long as reasonably necessary.
Information may be retained:
- Whilst you remain a customer
- To comply with legal obligations
- To resolve disputes
- To enforce contractual agreements
Once information is no longer required it will be securely deleted or anonymised where appropriate.
13. Your Rights
Under UK GDPR you may have the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of personal information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
14. Automated Decision Making
Some of our Smart Services may use automated systems to assist with:
- Routing enquiries
- Responding to messages
- Appointment scheduling
- Lead qualification
- Business automation
These systems are designed to improve service delivery and are not intended to make legally significant decisions without appropriate human oversight where required.
15. Children's Privacy
Our services are intended for businesses and individuals aged 18 years or over.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.
16. External Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
You should review the privacy policies of those websites before providing personal information.
17. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
Where significant changes are made, we will take reasonable steps to notify customers where appropriate.
18. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
WeCatchIt
83 Edinburgh Road
Harthill
Shotts
ML7 5PT
United Kingdom
Email: wecatchit@outlook.com
Telephone: 07996 532472
19. Complaints
If you are unhappy with how we have handled your personal information, please contact us in the first instance so that we can attempt to resolve your concerns.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.
