Refund & Cancellation Policy

1. Business Information

Business Name: We Catch It

Business Structure: Sole Trader

Address:

83 Edinburgh Road
Harthill
Shotts
ML7 5PT

Email: wecatchit@outlook.com

Telephone: 07996 532477

2. Scope

This policy applies to all services provided by We Catch It, including but not limited to:

• Smart Websites
• Website Maintenance
• Hosting
• Domain Registration
• Smart Receptionist
• Smart Chatbots
• Missed Call Text Back
• CRM Integration
• Business Automation
• SEO
• Digital Marketing
• Monthly Subscription Services

3. Payment

Unless otherwise agreed in writing:

• Payment is due upon onboarding.
• Work will not commence until payment has been received.
• Subscription services are billed in advance.
• All payments are processed securely through Stripe, GoCardless or another approved payment provider.

Where available, payment providers may offer instalment options (such as Klarna). Any finance agreement is between the customer and the payment provider.

4. Subscription Services

Many of our services operate on recurring monthly or annual subscriptions.

Subscriptions remain active until cancelled.

Customers may cancel at any time.

Cancellation prevents future renewals but does not automatically generate a refund for payments already made.

5. How to Cancel

To cancel a subscription you must contact us before your next renewal date.

Cancellation requests should be sent by email to: wecatchit@outlook.com

Please include:

• Business name
• Contact name
• Service(s) to cancel
• Preferred cancellation date

6. Website Projects

If a project is cancelled after work has commenced:

• all completed work remains chargeable;
• payments already made may be retained to cover work completed;
• any outstanding balance for completed work remains payable.

Where appropriate, completed work may be supplied upon settlement of all outstanding invoices.

7. Refund Policy

Refunds are considered on a case-by-case basis.

Refunds are entirely at the discretion of We Catch It unless otherwise required by law.

When assessing a refund request we may consider:

• work completed;
• project stage;
• third-party costs already incurred;
• software licences purchased;
• hosting services activated;
• domain registrations completed;
• delays caused by either party.

8. Delays Caused by We Catch It

Where delays caused solely by We Catch It have materially impacted the client's business, we may, at our discretion:

• issue a partial refund;
• issue a full refund;
• provide service credits;
• extend services at no additional cost; or
• provide another suitable remedy.

Each case is assessed individually.

9. Delays Caused by the Client

Refunds will normally not be provided where delays result from:

• missing content;
• delayed approvals;
• failure to respond;
• incomplete information;
• changes to project requirements;
• third-party accounts not being supplied.

10. Non-Refundable Items

The following are generally non-refundable once purchased or activated:

• Domain registrations
• Domain renewals
• Hosting fees
• SSL Certificates
• Email hosting
• Software licences
• Premium plugins
• Third-party subscriptions
• AI usage charges
• SMS charges
• Telephone number rental
• Twilio costs
• Google Ads spend
• Meta Ads spend
• Any third-party fees already paid on behalf of the client

11. Digital Services

Due to the nature of digital services, refunds may not be available once:

• development work has begun;
• websites have been designed;
• automation has been built;
• AI systems have been configured;
• CRM integrations have been completed;
• consultation services have been delivered.

12. Hosting Services

Hosting services are billed in advance.

Cancellation will stop future renewals.

Unused hosting periods are generally non-refundable unless required by law.

13. Domain Names

Domain registrations are submitted immediately to domain registrars.

Once registered:

• they cannot normally be cancelled;
• registration fees cannot usually be refunded;
• renewal fees are generally non-refundable after processing.

14. Marketing Services

SEO and digital marketing services involve time, expertise and labour.

Payments for work already completed are non-refundable.

Advertising budgets paid to third-party platforms cannot be refunded by We Catch It.

15. Chargebacks

Customers agree to contact We Catch It before initiating a chargeback or payment dispute.

Where a chargeback is submitted for a legitimate payment, we reserve the right to:

• suspend services;
• disable hosting;
• suspend software licences;
• recover outstanding sums;
• recover reasonable costs associated with defending the dispute.

16. Exceptional Circumstances

Nothing within this policy limits your statutory rights under applicable UK consumer protection legislation.

Where required by law, refunds will be provided in accordance with those legal obligations.

17. Changes to this Policy

We may amend this Refund & Cancellation Policy at any time.

Updated versions will be published on our website.

Continued use of our services constitutes acceptance of any revised policy.

18. Contact

We Catch It

83 Edinburgh Road
Harthill
Shotts
ML7 5PT

Email: wecatchit@outlook.com

Telephone: 07996 532477

Website: https://wecatchit.uk