Terms & Conditions

1. Business Information

Business Name: We Catch It

Business Structure: Sole Trader

Trading Address:

83 Edinburgh Road
Harthill
Shotts
ML7 5PT

Email: wecatchit@outlook.com

Telephone: 07996 532477

Website: https://wecatchit.uk

2. Definitions

Throughout these Terms:

"We", "Us", "Our" means We Catch It.

"Client", "Customer", "You" means the individual or business purchasing our services.

"Services" means any product or service supplied by We Catch It including but not limited to:

• Smart Websites
• Website Maintenance
• Hosting
• Domain Registration
• Business Automation
• CRM Integration
• Smart Receptionist
• Smart Chatbots
• Missed Call Text Back
• SEO
• Digital Marketing
• AI Solutions
• Monthly Subscription Services

3. Acceptance of Terms

By:

• requesting a quotation;
• paying an invoice;
• accepting a proposal;
• signing a contract;
• using our website; or
• using any of our services,

you confirm that you accept these Terms & Conditions.

4. Services

We Catch It provides digital services to businesses throughout the United Kingdom.

Specific services may also be governed by additional service-specific terms, including:

• Smart Website Terms
• Hosting Terms
• Domain Registration Terms
• Smart Receptionist Terms
• Smart Chatbot Terms
• Missed Call Text Back Terms
• SEO & Digital Marketing Terms
• Service Level Agreement (SLA)

Where additional service terms apply, they shall form part of this Agreement.

5. Quotations

Unless stated otherwise:

• quotations remain valid for 30 days;
• prices may change after expiry;
• quotations are estimates and may change if project requirements change.

6. Payment Terms

Payment is due upon onboarding unless agreed otherwise in writing.

Services will not commence until payment has been received.

We reserve the right to delay work where payment has not cleared.

Accepted payment methods include:

• Stripe
• GoCardless
• other approved payment providers

Where available through Stripe, customers may choose alternative payment methods such as Klarna.

Any agreement entered into with a third-party finance provider remains solely between the customer and that provider.

7. Subscriptions

Some services are provided on:

• monthly subscriptions;
• annual subscriptions; or
• recurring billing.

Subscriptions continue until cancelled.

Cancellation requests must be made before the next billing date.

Cancelling a subscription does not automatically generate a refund for payments already made.

8. Client Responsibilities

Clients agree to:

• provide accurate information;
• respond promptly to requests;
• provide website content where required;
• obtain permission for all supplied images, videos and trademarks;
• comply with applicable laws.

Delays caused by the client may result in revised delivery dates.

9. Project Delays

Delivery estimates are provided in good faith.

We are not responsible for delays caused by:

• missing information;
• delayed approvals;
• third-party suppliers;
• hosting providers;
• domain registrars;
• software vendors;
• internet outages;
• force majeure events.

10. Website Ownership

Unless otherwise agreed in writing:

all websites, designs, software, automations and digital assets remain the property of We Catch It until all outstanding invoices have been paid in full.

Following full payment, ownership of bespoke website content may transfer to the client where applicable.

Third-party software licences remain subject to their own licence agreements.

11. Intellectual Property

We retain ownership of:

• software;
• AI workflows;
• automations;
• templates;
• coding frameworks;
• internal systems;
• prompts;
• methodologies;
• proprietary business processes.

Clients may not reproduce, resell or distribute these materials without written permission.

12. Third-Party Services

Our services may integrate with third-party providers including:

• Stripe
• GoCardless
• Twilio
• OpenAI
• Zapier
• WhatsApp
• Google
• Microsoft
• Calendly
• Meta
• and other approved providers.

We are not responsible for outages, pricing changes, discontinued services or technical failures affecting third-party platforms.

13. Artificial Intelligence Services

Where AI technology is used:

• outputs are generated automatically;
• responses may occasionally contain inaccuracies;
• clients remain responsible for reviewing AI-generated content before publication or use.

We do not guarantee AI-generated information is always complete or error free.

14. SEO & Marketing

Unless expressly agreed in writing, We Catch It does not guarantee:

• first-page rankings;
• Google rankings;
• increased traffic;
• sales;
• enquiries;
• revenue;
• conversions;
• business growth.

SEO and digital marketing results depend upon numerous external factors outside our control.

15. Availability

We aim to provide reliable services and maintain high availability.

However, uninterrupted service cannot be guaranteed.

Maintenance, upgrades, cyber attacks and third-party outages may occasionally affect service availability.

16. Support

Support is available 24 hours a day.

Our target response time is between 15 and 30 minutes.

Target response times are goals only and are not guaranteed response times.

17. Refunds

Refunds are considered at the sole discretion of We Catch It.

Where delays caused solely by We Catch It have materially impacted the client's business, a refund or service credit may be offered where appropriate.

Domains, hosting, software licences and third-party fees are generally non-refundable once purchased.

18. Cancellation

Clients may cancel subscription services at any time.

Cancellation ends future recurring billing but does not entitle the client to refunds for services already supplied.

Project work completed prior to cancellation remains payable.

19. Suspension

We reserve the right to suspend or terminate services immediately where:

• invoices remain unpaid;
• abusive behaviour occurs;
• illegal activity is suspected;
• fraudulent activity is detected;
• our services are used to distribute malware, spam or harmful content;
• these Terms are breached.

20. Limitation of Liability

To the maximum extent permitted by Scots law, We Catch It shall not be liable for:

• loss of profits;
• loss of revenue;
• loss of contracts;
• loss of goodwill;
• business interruption;
• indirect losses;
• consequential losses;
• data loss arising from third-party failures.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

21. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control including:

• natural disasters;
• cyber attacks;
• internet failures;
• government action;
• strikes;
• power outages;
• supplier failures.

22. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable UK GDPR legislation.

23. Changes to These Terms

We reserve the right to amend these Terms from time to time.

Updated versions will be published on our website.

Continued use of our services constitutes acceptance of the revised Terms.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Scotland.

Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

25. Contact

We Catch It

83 Edinburgh Road
Harthill
Shotts
ML7 5PT

Email: wecatchit@outlook.com

Telephone: 07996 532477

Website: https://wecatchit.uk